Visitor parking and ticket help
Two things happen on this page. Register a vehicle for visitor parking, or find out what to do about a notice you received.
I need to park
Registration is free at most properties and takes about a minute. You need your licence plate and the building code.
Register a vehicleNo phone or data? Call (416) 779-4545 and press 1 to register a 24 hour permit by voicemail.
I got a ticket
Check the date on your notice. You usually have 15 days to pay or ask for a review, and the clock is shorter than most people expect.
Jump to ticket helpWhere do I find the building code?
The code comes from the property, not from us. Ask the person you are visiting, or the superintendent or concierge at the front desk. Every property sets its own code, so it has to come from them.
We cannot issue a code, and neither can our officers on site.
What a parking notice means
A yellow parking violation notice means the vehicle was parked against the rules of a private property we patrol, or without a valid permit. Here is what happens next.
- Day of the violation
A notice goes on the vehicle. Your clock starts on the date printed on it.
- Within the deadline on your notice
Pay the notice, or ask the municipality for a review. In most of our municipalities that window is 15 days, but it is not the same everywhere, so go by the date on the notice.
- If the deadline passes
The registered owner receives a Notice of Impending Conviction. You can still pay or dispute at this point.
- If that date passes too
A Notice of Fine and Due Date arrives with the fine plus court costs, and the conviction is registered with the Ministry of Transportation.
- If the fine goes unpaid
The offence becomes eligible for plate denial, which can stop you renewing your vehicle permit. At that stage the matter is between you, the Ministry, and the municipality. We are no longer involved.
Asking for a review? Do not pay first. In Toronto and Mississauga, paying closes the case and voids your review, because it is treated as resolved. Rules differ elsewhere, so read your municipality's review page before you pay anything.
Where to pay or dispute
Check your notice first. The municipality named on it is the one that handles payment and reviews, and the back of the notice carries the current details. We issue notices on behalf of the property, but we cannot take payment, and we cannot cancel or reduce a notice once it is issued.
| Municipality | Deadline | Pay | Dispute or review |
|---|---|---|---|
| Toronto | 15 days | toronto.ca/aps | toronto.ca/aps |
| Mississauga | 15 days | mississauga.ca/paypenalty | mississauga.ca/reviewpenalty |
| Brampton | 15 days | Pay a penalty notice | Dispute a penalty notice |
| Caledon | 30 days | Pay or dispute a notice | Same page |
| Ottawa | 15 days | Pay a parking ticket | Request a review |
Caledon allows 30 days rather than 15, with a 25 percent reduction if you pay within 15 days on notices beginning with T or PM. Ottawa allows 15 days and may extend that where you can show extenuating circumstances. Municipalities change these processes without telling us, so treat the links as a starting point and rely on your notice.
Common questions
Why did I get a notice when I was only there a few minutes?
Most properties we patrol have no grace period for parking without a permit, and visitor spaces are usually permit only at all hours. If you registered while already parked, the permit applies from the moment it was issued, not before.
I registered, but I still got a notice.
The most common cause is a plate that does not match. A permit is matched to the plate exactly as it was typed, so one wrong character means it does not cover the vehicle. The next most common is registering for the wrong property. If you believe your permit was valid, dispute the notice with the municipality named on it and include your registration confirmation.
Can M6 cancel my ticket?
No. Once a notice is issued it is administered by the municipality, and only a screening officer there can cancel it, reduce it, or uphold it. We cannot take payment either. Anyone who tells you otherwise does not work for us.
Do I have to pay for visitor parking?
At most properties, no. Some allow a set number of free permits and charge after that allowance is used, in which case the amount is shown before you confirm. Payment is handled by Stripe, and payments are final.
Can someone else deal with my ticket for me?
Yes. Every municipality lets an authorised representative act for the registered owner, which generally means a lawyer, a licensed paralegal, or a person authorised under the Law Society Act. Check your municipality's review page, because some require a signed authorisation form.
Still stuck?
If you cannot find a building code, or you are not sure which municipality issued your notice, email us and we will point you the right way. For payment or to dispute a notice, go to the municipality named on it. We cannot process either.